Operational performance

Delivering a great service

We safely handled just under 2.2 million flights during the last Financial Year (2013: 2.1 million), an increase of 1.7% on the previous year. Average delay per flight attributable to NATS was 5.5 seconds (2013: 1.4 seconds) which is about one-fifth of the average European delay per flight and was despite a ground communications failure on 7th December 2013 that resulted in delays to customers. We also continued to enable significant savings in fuel and CO2 emissions for customers which, since 2006, the company has estimated to be worth c. £255m to customers.

Operational information

Total movements

FY 2013/14

Peak Day (as of 01/07/2013)

2,162,146

8,190

Total movements

FY 2013/14

Peak Day (as of 01/07/13)

Aberdeen

one of the world’s busiest airports for rotary-wing operations, handling traffic for the offshore oil and gas industry.

120,759

560

Belfast International

44,220

516

Birmingham

76,830

469

Bristol

51,417

316

Cardiff

22,622

488

Edinburgh

95,732

645

Farnborough

21,219

-

Gatwick

the world’s busiest single-runway airport.

234,396

895

Gibraltar

3,338

-

Glasgow

68,352

471

Heathrow

the world’s most intensively used international airport.

432,636

1,389

London City

67,988

1,153

Luton

45,071

506

Manchester

155,202

898

Southampton

31,545

-

Stansted

134,732

732

Total movements

FY 2013/14

Peak Day (as of 01/07/2013)

Swanwick

1,861,248

London Area Control

controls the en route airspace over England and Wales, above 24,500 feet.

1,779,580

6,697

London Terminal Control

controls the airspace over southern England below 24,500 feet.

1,241,713

4,547

Prestwick

1,156,183

Prestwick Domestic

869,361

Prestwick Oceanic

404,521

1484

 

Air Traffic Control Disruption: 7th December 2013

A Report to the Civil Aviation Authority

A technical failure at the Swanwick ATC Centre early on Saturday 7th December 2013 caused significant disruption to air travel throughout that day. While NATS’ contingency arrangements enabled over 90% of flights to operate that Saturday, some 300 flights were cancelled, hundreds more delayed and thousands of passengers left frustrated at airports.

NATS recognises that it suffered a significant failure and regrets the considerable impact it had on air travel. Having issued an unreserved apology to all affected, NATS launched immediate investigations into why this system failure resulted in such disruption. These investigations have identified a range of improvements against a background of high levels of resilience in NATS’ operations and systems. This report presents the findings of those investigations.

UK flights handled

  • Departed today -
  • Landed today -
  • Currently airborne -
  • Handled yesterday -

-