Incidents & enquiries

Air Traffic Control Disruption: 12th December 2014

The independent enquiry into the system failure at Swanwick on 12 December has published its final report. You can download the full report below and read NATS’ response here.

  • Letter to Dame Deirdre Hutton from Martin Rolfe – 14th October 2016 PDF (0.31 MB)
  • Implementation of the NATS-only recommendations of the Independent Enquiry PDF (1.14 MB)
  • Full Report – System Failure 12 December 2014 PDF (4.73 MB)
  • Interim Report – System Failure 12 December 2014 PDF (0.66 MB)

The CAA’s report into actions taken by the CAA to respond to each of the recommendations addressed to the CAA and to the CAA and NATS jointly.

Air Traffic Control Disruption: 7th December 2013

A Report to the Civil Aviation Authority

A technical failure at the Swanwick ATC Centre early on Saturday 7th December 2013 caused significant disruption to air travel throughout that day. While NATS’ contingency arrangements enabled over 90% of flights to operate that Saturday, some 300 flights were cancelled, hundreds more delayed and thousands of passengers left frustrated at airports.

NATS recognises that it suffered a significant failure and regrets the considerable impact it had on air travel. Having issued an unreserved apology to all affected, NATS launched immediate investigations into why this system failure resulted in such disruption. These investigations have identified a range of improvements against a background of high levels of resilience in NATS’ operations and systems. This report presents the findings of those investigations.

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