FAQs

  • What is NATS code of practice for managing our customer relationships?

    NERL has been granted a licence to provide en-route ATC services by the CAA. The CAA in the form of the ERG (Economic Regulation Group) is responsible for the day-to-day management of NERL Licence, with regular co-ordination with DAP/SRG.
    Customers should be aware of the following conditions specifically set out within the licence to protect and underpin the relationship…

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  • I want to organise a visit to a control tower, can you help me?

    We are sorry but we are not able to arrange for you to visit a NATS air traffic control tower or centre. Control towers and centres are a safety critical environment where it is important for as few distractions as possible. With very rare exceptions, we normally only accept visits to our control towers and centres for business reasons.

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  • I want to organise a visit to Swanwick, can you help me?

    We are sorry but we are not able to arrange for you to visit a NATS air traffic control tower or centre. Control towers and centres are a safety critical environment where it is important for as few distractions as possible. With very rare exceptions, we normally only accept visits to our control towers and centres for business reasons.

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  • I want to organise a visit to Prestwick, can you help me?

    We are sorry but we are not able to arrange for you to visit a NATS air traffic control tower or centre. Control towers and centres are a safety critical environment where it is important for as few distractions as possible. With very rare exceptions, we normally only accept visits to our control towers and […]

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  • How will NATS ensure it meets the climbing demand for air travel?

    We are part of the way through a challenging, ten-year, £1bn investment programme, which encompasses over 300 separate projects. It will completely renew our infrastructure by 2013 to provide the capacity our customers are demanding. To do this, we are working with partners in Europe like the Spanish IT company, Indra, and in Canada with […]

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  • What is the difference between NATS and the CAA?

    NATS is the UK’s provider of en-route and other air navigation services, whilst the Civil Aviation Authority is the UK’s independent specialist aviation regulator with responsibilities for airspace policy, safety regulation, economic regulation and consumer protection. Under the Transport Act 2000 the Government issued a licence to NATS to provide en route air traffic services […]

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  • What is NATS position on the development of wind farms?

    NATS recognises the importance of renewable energy and treats every application on its merits. We object only where we believe the turning ‘sails’ could affect radar coverage. Wind farms operating near airports, or in prominent positions with a line-of-sight to radar installations, can affect radar in two ways: Causing shadows (an aircraft might not be […]

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  • The number of flights in UK airspace continues to grow – how can you guarantee safety?

    Safety is NATS’ first priority and always will be. The company’s principal task is to ensure aircraft under our control are safely separated. In 2010, there were no incidents of a loss of separation between aircraft that might have posed a risk. NATS pioneered safety management systems in the air traffic control industry and continues […]

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  • What is your Head Office/Registered Office address?

    Head office/Registered Office:

    Corporate and Technical Centre
    4000 Parkway
    Whiteley
    Fareham
    Hants PO15 7FL

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  • What is NATS’ position on aviation and environment?

    NATS takes its environmental responsibilities seriously and is a founder member of Sustainable Aviation. This unique, cross-industry initiative commits airports, airlines, manufacturers and air traffic control to explore new technologies and procedures that minimise the environmental impact of our business. We were the first air navigation service provider to declare an environmental target, aiming to […]

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  • NATS is licensed by the CAA to provide air traffic control services in the UK – what are the terms of this licence?

    NATS is licensed by the Civil Aviation Authority to provide air traffic control services. The terms of our licence require us to be capable of meeting on a continuous basis any reasonable level of overall demand. We are charged under our licence with permitting access to airspace on the part of all users whilst making the most efficient overall use of airspace.

    The full details are published at: www.caa.co.uk.

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  • What is the Public Private Partnership?

    The Public Private Partnership was established in July 2001 and strengthened in 2003 following a financial restructuring prompted by the financial downturn following 9/11.

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  • How many flights and passengers do you move each year?

    NATS is the UK’s leading provider of air traffic management services. We safely handled 2.1 million flights in 2010, moving more than 200 million passengers. We release monthly and annual figures relating to the number of flights we manage.

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  • Where are NATS’ main centres?

    NATS has two main air traffic control centres. The largest is the Swanwick Centre, near Fareham in Hampshire, which houses en route and terminal control operation rooms for the skies above Wales and much of southern England.

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  • Contact

    Head Office

    NATS
    4000 Parkway
    Whiteley
    Fareham
    Hants
    PO15 7FL

    Tel: 01489 616001

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