2024
Responsible Business Report

CEO introduction

Looking back over the year since we last reported on our collective and ongoing work to be a more responsible business, I am really pleased at the progress we have made. I said then that it’s our people who will always make the biggest difference, and employee power has made the past year into one of real achievement.

Martin Rolfe, CEO

Martin Rolfe, CEO

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Key statistics

28.3
fuel efficient flight profile score for the 2023 calendar year
35%
estate CO2 reduction against 2019 baseline
Arating
for our environmental stewardship by CDP
1st
place in the European Climate Leaders List 2024
50:50
gender balance in early careers recruitment

Highlights from 2023/2024

  • CO2 savings of almost 33,000T from nine OSEP (Operational Service Enhancements Project) deployments over the past few years.
  • Reduced our Estate GHG by 35% against baseline, beating our target of 29% for 2023-24 financial year
  • 99.5% of electricity now from renewable sources
  • Upgraded EV charging infrastructure – 100 new charging points installed ​
  • Removed single use cups at three main sites (expected to save 630k single use items per year)​
  • Construction completed on the first of three large scale solar schemes
  • Published our first disability pay gap report, in addition to gender and ethnicity
  • £230,000 donated to over 130 causes by colleagues through our payroll giving programme

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