Managing the Unexpected in Real Time
In one race, the motor driving the hydraulic ram that moves the keel failed mid-ocean. The keel is the only component on the boat powered by anything other than human effort. Without it working, the boat’s balance is compromised.
Hare had a spare relay on board. She diagnosed the fault remotely with her technical team on shore, replaced the part, and the system still didn’t work. What followed was four hours of methodical diagnosis conducted via satellite link, in the middle of the night, while racing at 30 miles an hour — her team eventually bringing in the component’s manufacturer to help trace the fault.

The culprit, in the end, was a tiny diode, an electrical component, in the new relay, soldered in backwards at the factory.
“We never considered,” she says, “that a manufactured component could be that wrong.” The lesson was immediate and practical: every spare part will now be tested before it’s vacuum-packed and stored on board.
This issue, mundane-sounding as the technical fault is, reveals something important about how Hare operates. It is structured, checking every single thing, in order, without skipping steps. Knowing that the answer was somewhere in the logic of the system and working through until they found it.
In Crisis, Emotion Has No Role
There are moments, though, that no amount of preparation can make routine. At a key event, Hare experienced a dismasting at a race she had spent four years building towards.
She was in the cockpit, looking at data screens, when a sound made her look up. The mast was already falling towards her. “These are all split-second,” she says. “The time it takes for the noise to reach my ears, for me to look up.”
She pauses here. “I never felt in danger. I wasn’t fearful for my life. But I knew my race was over. And the devastation is immense. It’s not something I’m ever going to get over.”

When you are that distressed, she says, everything in you wants to stop. To let go. But there is no one else. Nobody is going to sort it out. So she called her team.
The first question they asked was not “how are you feeling?” It was “are you okay?” meaning, physically hurt. The answer was no. And then, immediately, they were in what she calls “transactional business.” Is the hull damaged? Is the boat in danger? What is the weather?
“I know that there are moments where emotion doesn’t belong,” she says. “So you revert to your business language, which is very transactional and informational. My job is to give them correct information. Their job is to support me. In that moment, the only thing that matters is making sure the situation doesn’t escalate.”
I know that there are moments where emotion doesn’t belong. So you revert to your business language, which is very transactional and informational. My job is to give them correct information. Their job is to support me. In that moment, the only thing that matters is making sure the situation doesn’t escalate.
What followed was three to four hours of practical work: cutting away the rigging, salvaging what she could, building a small temporary mast from wreckage, and beginning the slow sail towards Australia. During those hours, she found herself almost singing quietly to herself. She had put the emotion so completely to one side that she was simply working, competently, through the problem. And only then, she says, only when the situation was contained and she was safe — did she allow the emotion back in.