We believe in working in partnership to understand more closely your concerns and increase the likelihood of delivering solutions. Over the years, we’ve evolved this approach to create a range of customer forums to ensure our business aims are as aligned as much as possible with yours.
We focus on operational priorities for the next 12-18 months to smooth demand v capacity issues and manage short-term projects while agreeing on operational performance targets.
Quick-wins and tactical improvements to flight profiles characterise our work here. We also look at ways to improve flight efficiency with trial projects.
Working in partnership with you and others across the industry to identify and resolve specific safety issues.
By reviewing the previous period’s business jet activity, we can identify more accurately the forthcoming peaks and how to manage them effectively.
Working collaboratively with customers on the technical aspects of airspace design with the aim of agreeing concept and design at an earlier stage, and supporting efficient delivery of NATS airspace programme.
We consult with you on proposed investment and our performance against our targets aiming to deliver safety, service and value. This is done on a collective and one-to-one basis.
The CAA’s Future Airspace Strategy (FAS) considers the modernisation of the UK’s Air Traffic Management (ATM) System, including the structure of UK airspace, the routes flown and technology used to separate safely aircraft and expedite the flow of traffic. Here, a broad range of aviation stakeholders are represented.
If you’d like to find out more about any of the information in this report, please talk to us:
Jonathan Astill
Director Alliances, Airline & International Affairs
[email protected]
Andy Shand
General Manager, Customer Affairs
[email protected]
Mike Stoller
Director of Operations, Airports
[email protected]
Niall Greenwood
Managing Director, Asia Pacific
[email protected]
John Swift
Director, Middle East
[email protected]
If you have a question on another area, please get in touch here
Corporate Headquarters
4000 Parkway
Whiteley
Fareham
Hants
PO15 7FL
UK
Tel: +44 1489 616001
Asia Pacific Regional Headquarters
#34-01 Centennial Tower
3 Temasek Avenue
Singapore 039190
Tel: +656549 7816
Middle East Regional Headquarters
Suite 1201
Platinum Towers
JLT, Dubai
PO Box 392497
UAE
Tel: +971 455 19 480
Our dedicated customers website www.customer.nats.co.uk provides the latest news, operational information, meeting details, contacts and links to other resources. Customers are also able to register for updates from ATICCC our Air Traffic Incident Communication and Coordination Cell which is activated during any periods of significant network disruption.
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