Privacy notice

Content of Privacy Notice

  1. Introduction
  2. Who is NATS Holdings Limited?
  3. When do we collect your personal information?
  4. What personal information do we collect?
  5. Legal basis for collecting and using your personal information
  6. How NATS protects your personal information
  7. How long do we keep your personal information for?
  8. Who do we share your personal information with?
  9. Where is your personal information processed?
  10. Your rights regarding your personal information
  11. Contacting the Information Commissioners Office
  12. Questions?

1. Introduction

When you use our NATS website or services, you are trusting us with your information. This privacy notice is to let you know how NATS will look after your personal information. This includes what you tell us about yourself and what we learn from you as a website user. This privacy notice explains how NATS will use your information, who we share your information with and informs you about your privacy rights.

NATS will;

  • Keep your personal information safe and secure
  • Not use or share your personal information other than as set out in this privacy notice
  • Allow you to have access to your personal information upon request at all times

NATS wants to ensure that you are fully informed about your rights and how NATS uses your personal information.

We hope this privacy notice will answer any questions you may have, but if not then please contact us at [email protected]

2. Who is NATS?

NATS means any of the companies which is within the NATS Holdings Limited group.

NATS Holdings Limited is made up of a number of related businesses that provides air traffic control (ATC) services through two principal subsidiaries:

  • NATS (En Route) plc – Provides ATC services for aircraft flying ‘en route’ in UK airspace and eastern part of the North Atlantic
  • NATS (Services) Limited – Provides ATC and engineering services to a number of UK airports. It provides defence services to the UK Ministry of Defence through Aquila, a joint venture with Thales. It also provides design and data services to airlines and airspace users and international services to customers in Asia Pacific and the Middle East.

3. When do we collect your personal information?

NATS may collect personal information from you when;

  • You visit our website
  • You register your CV with us for recruitment purposes
  • You register an account with us to use our products or services
  • You engage with us through the use of Social Media or webchat services
  • You download or install one of our apps
  • You contact us by any means with queries, complaints or requests
  • You comment on a story on our website
  • You enter a competition
  • You fill in forms, e.g. flight planning
  • You fill in surveys
  • You engage with us through webchat services
  • You attend an event which NATS is hosting or in attendance at

4. What personal information do we collect?

NATS may collect the following types of information.

  • Personal information such as full name, date of birth, contact information such as home or work address (dependant on services requested) telephone numbers, email addresses, financial information such as your payment details.
  • Cookie Information such as details of your visits to our website or our apps, any interactions with us through our website, forms, or other channels of communication in accordance with our Cookie Policy
  • Digital personal information such as your social media username (if you interact with us through this medium which enables us to respond to your comments, questions, or feedback), technical information about your internet connection / browser type as well as the country and telephone code you are in
  • Photos or videos if you attend NATS sites or attend an event that NATS is hosting or in attendance at
  • CCTV images or vehicle registration number if you visit one of our sites.
  • Your location when using one of our apps.
  • Information you provide through the NATS recruitment process (i.e. CV)
  • Information from third party’s who support our services

5. Legal basis for collecting and using your personal information

UK GDPR Law states that NATS is only allowed to collect and process your personal information if it has a lawful reason to do so. NATS may collect and use your personal information for the following reasons.

  • When you provide your consent
  • To provide you with the information or services you request and fulfil a contract with you
  • To comply with our legal and regulatory obligations
  • To publicise information which is of interest to the public
  • When it is in our legitimate interest to do so, such as
  1. To ensure you receive the best possible experience when using our website, products, or services.
  2. To enable NATS to monitor and promote aviation safety.
  3. To monitor, measure or understand the effectiveness of the website in facilitating NATS’ communications to users such as you, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  4. For management and audit of our business operations including accounting
  5. To conduct monitoring and to keep records of our communications with you.
  6. For market research and analysis and developing statistics
  7. To provide you with information about other tools and services we offer that are similar to those that you have already purchased or enquired about
  8. To notify you about changes to the website, our tools, and our service
  9. For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether to offer you certain products and services. We may send marketing to you by SMS, email, phone, post and social media and digital channel.
  10. Subject to the appropriate controls, to provide insight and analysis of our customers to business partners either as part of providing products or services, helping us improve products or services, or to assess or to improve the operating of our businesses.
  11. For our profiling and other automated decision making
  12. Where we need to share your personal information with people or organisations to run our business or comply with any legal and/or regulatory obligations
  13. To author articles, publicise or promote our services through the use of online media, news broadcasters or other reporting channels.
  14. To enable other NATS Group companies to perform any of the above purposes.

6. How NATS protects your personal information

Keeping your personal information that you have entrusted with us, safe and secure is of paramount importance to NATS. We secure access to our website using ‘https’ technology. We monitor our system for vulnerabilities, attacks and we also carry out independent penetration testing to identify opportunities to strengthen our security infrastructure.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using Security Sockets Layer (SSL) technology.

7. How long do we keep your personal information for?

We will only keep your personal information as long as is necessary for the purpose for which it was collected.

Where you have provided personal information for us to provide a service to you, we will hold onto the personal information you provide to be able to provide the services to you and in some cases for a limited period to meet our legal and regulatory requirements.

Once it is no longer necessary for us to hold your personal information it will be deleted completely or anonymised. An example of this would be to anonymise data so that it is no longer personally identifiable and to use it for purely statistical analysis.

8. Who do we share your personal information with?

We may share your personal information with any member of the NATS group of companies and a small number of selected third parties including.

  • The Civil Aviation Authority (CAA) for regulatory functions and other government bodies and agencies
  • Business partners, suppliers, and sub-contractors for the performance of a contract, recruitment or to provide services to you.
  • Legal and other professional advisors
  • Credit reference agencies for the purpose of assessing your credit score and is required as a condition of entering into a contract with NATS.
  • IT companies and search engine providers who support our website and other business systems.
  • Police, Courts, or other enforcement agencies, in the UK or in other European Member States, to meet our legal requirements or upon a valid request to do so. These types of requests will be dealt with on a case-by-case basis and take the privacy of you as an individual into consideration.

9. Where is your personal information processed?

Sometimes NATS may process or store your personal information outside of the UK or the European Economic Area (EEA). It may be processed by NATS operating outside of the UK or the EEA and who may work for suppliers or third-party contracts, in locations such as Asia Pacific or the Middle East.

If we do process or store your personal information outside of the UK or the EEA, we have procedures in place to ensure your personal information is protected by appropriate safeguards. To find out more about how your personal information is protected when it is transferred outside of the EEA (and if you wish to obtain a copy of the appropriate and suitable safeguards), please contact the [email protected].

10. Your rights over your personal information

We understand that you trust us with your personal information, and we are committed to ensuring you can manage the privacy and security of your personal information yourself. Under the General Data Protection Regulation (GDPR) you have a number of rights:

  • Right to be informed about the collection and use of your personal data
  • Right of access to receive copies of your personal data.
  • Right to rectification. If your personal information is incorrect, out of date or incomplete you can request that it is updated.
  • Right to the erasure of your personal information where you withdraw your consent, or it is no longer necessary for us to hold your personal information.
  • Right to request that we restrict or suppress the processing of your personal information.
  • Right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services.
  • Right to object in cases where we use legitimate interests as a reason to process your personal information. We must then stop using your information unless we believe we have an overriding reason to continue to process your personal information. In that case we would notify you what the reason is
  • Rights in relation to automated decision-making including profiling.

If you decide that you would like a copy of the personal information that we hold on to record about you, you can do this at any time. To request your personal information please contact the Data Protection Officer by email at [email protected] attaching the online form.

Checking your identity

To ensure we send personal information out to the correct person, we will ask you to verify your identity before we proceed with any request. If you have requested a 3rd party to submit a request on your behalf, we will ask them to prove that they have the correct permissions in place before we act.

11. Contacting the Information Commissioners Office

You have the right to be assured that NATS will handle your personal information responsibly and in line with best practice and compliance with the General Data Protection Regulation.

If you have a concern about the way NATS is handling your personal information, you should alert the NATS Data Protection Officer immediately.

If you are still unhappy with our response you can lodge a concern with the Information Commissioner’s Office through their helpline ‘0303 123 1113’ or via their website at

12. Questions?

This privacy notice sets out how we manage your personal information and the controls around them. So, we hope this privacy notice has been helpful.

If you have any questions that have not been covered or you require a bit more information, then please contact our Data Protection Officer who will be happy to help.

Email us at [email protected]

This privacy notice was last updated 11 August 2023


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